Customer Service

If you require any assistance or you want to make an appointment with one of our tanzanite experts fill in the form below. We will make sure to contact you as soon as possible.

USE OF THE WEBSITE

Viewers have limited access on a personal, non-sublicensable bases of the Website. In addition, Website copy, in any form, is for non-commercial, informational and personal use only – this doesn’t apply to any illegal use of the content. A licence like the one above doesn’t include the following:
(a) use of the Website or the Website material in any commercial or resale;

(b) the commercial use of any product listings, images, descriptions or collection;

(c) any form of distribution, or public display or performance of the Website and its content;

(d) copying, modifying any part of the Website and the Website’s Materials;

(e) no interaction with the website using any form of mechanics, including technical methods like data mining, scraping, spiders, robots or any form of extraction, i.e. data gathering;

(f) downloading any material, unless recommended by the Website (caching of the page don’t apply);

(g) any reason for pop-up advertising, expanding banners, pop-under, exit windows, additional advertisement or any window that minimises, frames or covers any part of the Website;

(h) the use of Website in any way that interferes with our business or everyday activities and responsibilities;

(i) any utilization of our Website or the Website Materials other than for expected reasons. It’s forbidden to utilize our Website or the Website Materials, unless approved in the Terms and Conditions, or authorization by Tanzanite International. The pertinent laws, including limitation copyright and trademark laws and applicable communications regulations and statutes will not allow for this type of activity to take place. Except if any other specifications where made within the Terms and Conditions agreement. The Terms and Conditions do not apply to property rights, regardless of whether by estoppel, implication, or anything else. This permit can be revoked at any time.

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INFORMATION AND THE PRICE OF PRODUCTS

Even though Tanzanite International ensured accurate upload of information and prices, errors might still occur due to system bugs or data-entries. Tanzanite International may correct any incorrect information or pricing that might have occurred in the uploading process or any other process. We reserve the right to correct any errors on the Website and do not honour any erroneous or inaccurate prices of the products. For any inquiries regarding the Website or product give us a call or email us using the information on the contact page.

CONTENT AND IMAGES

The jewellery items and any image displayed on the Website might appear differently to the actual product. The settings of a computer monitor affects the products colour.

PRIVACY POLICY

Kindly refer to our Privacy Policy for the gathering and use of personal information from our clients.

WEBSITE CONTENT

Everything on the Website and related to the Website (no limitations) belongs to Tanzanite International. This includes, the Tanzanite International logo, images, design, “look and feel” of the Website, pictures, products, text, coordination, data, information, software, copy, content and entire Website Material belongs to Tanzanite International. Competition laws, trademark laws, and intellectual property rights, copyright and patent laws are protecting the Website.

TRADEMARKS

You may not duplicate or imitate Tanzanite International Website trademarks unless indicated otherwise. This includes any “hidden text” or Meta tags from the Website, the store name, products as well as the logo.

CONTENT ALLOCATED TO THE THIRD-PARTY

Tanzanite International may supply links to content and web pages to Third Parties, who require this information. Tanzanite International has no control over any Third Party Website or Third Party Content. We, therefore, do not endorse any external Third Party Content or Third Party Websites. We do not guarantee that the monitoring or accuracy of content in any form. Tanzanite International does not represent or support any external use of Third Party Content or Third Party Website. Links are used at own risk and Tanzanite International will not assume any responsibility for the use of any links.

PROMOTIONS

If Tanzanite International decided to run any promotions with a Third Party, any correspondence between you and the Third Party in conjunction with any form of advertisement, warranty, policy, and business dealings is between you and the Third Party. Tanzanite International assumes no responsibility for any damage or loss due to such dealing described above.
Tanzanite International assume no responsibility for any shared or uploaded material or content for the Website by a Third Party. This accounts for any misuse, slander, mistakes, defamation, falsehood, omissions, libel, obscenity, profanity, pornography committed by the Third Party. To protect Tanzanite International and to ensure the business’s integrity, Tanzanite International can access any email information, content, information or IP addresses and traffic information, posted User Content or usage history. This request will over-right any Privacy Policy information given by Tanzanite International.
If you present us with any unspecified User Content on our Website, you give Tanzanite International and its members a non-exclusive, eminence free, unending, unavoidable and completely sub-licensable ideal to utilize, duplicate, change, adjust, distribute, decipher, make subsidiary works from, convey, perform the User Content all around the world in any media. You give Tanzanite International permission to use the name you submitted with the content if they do so. You speak and warrant that:
(a) you control and own the majority of the rights to the User Content that you post or you have the privilege to post such User Content to our Website;
(b) the User Content provided is accurate and deluded; and
(c) utilize and posting of the User Content you supply does not damage these Terms and Conditions and won’t disregard any privileges of any individual or substance.

REIMBURSEMENT

You agree to defend, indemnify and hold harmless Shimansky, its independent contractors, service providers and consultants, and their respective directors, employees and agents, from and against any claims, damages, costs, liabilities, and expenses (including, but not limited to, reasonable attorneys’ fees) arising out of or related to any Content you post, store or otherwise transmit on or through our Website or your use of or inability to use our Website, including without limitation any actual or threatened suit, demand or claim made against Tanzanite International and additionally its independent contractors, service providers, employees, directors or consultants, arising out of or relating to the Content, your conduct, your violation of these Terms and Conditions or your violation of the rights of any Third Party.

DISCLAIMER OF WARRANTY

Everything from the content, product, and services offered on the Website is provided on an “as is” basis without any additional warranty unless stated otherwise. Tanzanite International refuses to acknowledge any other warranties, express, including, yet not restricted to, suggested guarantees of merchantability, wellness for a specific reason, title, and non-encroachment with regards to the data, substance, and materials on our Website. Tanzanite International does not speak to or warrant that items, materials or the administrations are precise, finished, solid, and current or blunder free. Tanzanite International does not speak to or warrant that our Website, as well as the servers, are free from viruses or other components that could be harmful.

LIMITATION OF LIABILITY

Tanzanite International, its directors, individuals, representatives or operators will not be at risk for any immediate, circuitous, extraordinary or significant damages, or some other damages of any sort, including, however not constrained to, loss of utilization, loss of benefits, loss of information whether in an activity of agreement, an unlawful act (including, but not limited to carelessness) or otherwise, emerging out of or in any capacity associated with the utilization of our Website, the items and administrations including without constraint any harms caused by or coming about because of dependence by client on any data got from Shimansky, or that outcomes from botches, oversights, intrusions, erasure of documents or email, blunders, surrenders, infections, delays in task or transmission or any disappointment of execution, in the case of coming about because of a demonstration of God or not, interchanges disappointment, burglary, decimation or unapproved access to Tanzanite International’s records, programs as well as administrations.